NamiTech Marks One Year in Japan with the Launch of CHI Platform, NamiGen 2.0 and New Corporate Website to Accelerate Enterprise Voice AI Adoption

TOKYO, July 9, 2026 - Nami Technology (NamiTech), an enterprise Voice AI company serving organizations across Asia-Pacific, today marked its first anniversary in Japan with the launch of the NamiTech CHI Platform, NamiGen 2.0, and a new corporate website designed to support the company’s next stage of growth in Japan and global markets.

Held at Bellesalle Shiba Park in Tokyo, the anniversary and product launch event brought together customers, strategic partners, and industry leaders from Japan’s contact center, BPO, banking, energy, systems integrator and technology sectors.

Over the past year, NamiTech has expanded its presence in Japan and built relationships with leading enterprises and partners. At the event, the company introduced a unified platform strategy focused on one core enterprise priority: helping organizations move from AI concept to practical deployment faster, while maintaining the governance, reliability and integration required for real operations.

NamiTech CHI Platform: A Foundation for Faster, Safer Enterprise Voice AI Adoption

The NamiTech CHI Platform, named after 氣（CHI）, the natural energy that flows through the human body, is a unified AI Voice Agent platform designed to digitalize enterprise conversations across channels, including contact centers, branches, field sales, chat, meetings, self-service interactions and internal communication.

Rather than treating conversational AI as separate tools or one-off projects, CHI connects NamiTech’s three major product families: the Contact Center AI Agent Suite, Anywhere Agent Suite and Enterprise Voice AI Agent Suite. These product families are supported by shared CHI pillars: a platform foundation, an agent foundation and an integration hub.

Through this architecture, CHI connects customer voice, human expertise, enterprise knowledge and AI agents into one governed operating flow. By reusing common Voice AI, AI operations and enterprise integration capabilities, CHI is designed to reduce repeated project effort, shorten Time-to-Value and help enterprises launch new Voice AI use cases faster and more cost-effectively.

The platform is also designed to address the barriers that often slow enterprise AI adoption: fragmented conversation data, long implementation cycles, weak reuse across teams, governance risk and unclear ROI. With CHI, enterprises can accelerate adoption while strengthening governance, reducing total cost of ownership and improving business outcomes such as service quality, sales productivity, regulatory compliance and customer insight.

Contact Center AI Agent Suite: From Isolated AI Tools to a Continuously Improving Customer Operation

As one of the core product families built on the CHI Platform, the Contact Center AI Agent Suite helps enterprises move beyond isolated voicebots or point AI tools toward a continuously improving customer operation.

The suite supports the full contact center journey: inbound reception and routing, FAQ response, self-service task handling, human handover with Agent Assist, post-call quality control, compliance monitoring, Voice of Customer analysis, knowledge generation and outbound use cases such as telesales, surveys and debt reminder workflows.

Its value is not only automation, but also faster operational learning. When an AI agent encounters a customer inquiry that is not yet covered by approved knowledge, the case can be handed over to a human agent with context already captured. NamiSense then analyzes the interaction, identifies recurring gaps and supports FAQ or knowledge generation. Once reviewed and approved by the business owner, the new knowledge is updated in NamiChain (Knowledge base system) and becomes available for both NamiGen and Agent Assist.

This governed learning loop allows difficult interactions to become the foundation for faster, more consistent future resolution. Instead of starting from zero for every new bot or workflow, enterprises can continuously reuse approved knowledge, operational insight and human expertise to expand automation safely.

NamiGen 2.0: An Agentic Voice AI Platform Built for Fast Implementation

NamiGen 2.0 is NamiTech’s next-generation Agentic Voice AI Platform. Moving beyond isolated, single-purpose bots, NamiGen 2.0 enables enterprises to build, test, run and continuously improve specialized Voice AI agents on one governed platform.

NamiGen 2.0 combines platform agents and voice agents. Platform agents support onboarding, evaluation and governed auto-learning, while voice agents support practical enterprise use cases such as reception and FAQ, internal helpdesk, enterprise workflows and policy-controlled transactions.

Built on NamiTech’s in-house speech AI foundation, governed knowledge capabilities and enterprise integration layer, NamiGen 2.0 is designed to shorten implementation cycles and reduce the burden of custom development. The platform supports configurable templates, knowledge-based deployment, evaluation before go-live, human handover, and integration with existing contact center and enterprise systems.

At the event, NamiTech demonstrated how an enterprise use case such as an internal IT Helpdesk or FAQ voice agent can be configured from a template, connected to knowledge, tested and prepared for live operation within a single session. The demonstration highlighted the combined value of CHI + NamiGen 2.0: speed of implementation, simplicity of setup, practical enterprise use cases and continuous improvement through governed knowledge.

For enterprises and partners, this means faster movement from idea to deployment, with the control, reliability and scalability required for production environments.

NamiTech Website 2.0: A New Gateway Connecting NamiTech to the World

In addition to its new platform and product announcements, NamiTech introduced NamiTech Website 2.0(https://namitech.io), a new corporate website designed as a professional gateway connecting NamiTech with customers, partners and the global market.

The new website reflects the company’s belief in a human-first, not tech-first digital experience. Inspired by Japanese aesthetics, the design uses a warm off-white visual language reminiscent of Washi paper and the concept of Ma（間）, creating space, clarity and focus. It also incorporates NamiTech’s brand gradients and visual identity to express the company’s philosophy of connecting listening, speaking and seeing.

Rather than presenting only products, the new website is designed to help customers and partners understand NamiTech’s mission, people, technology capabilities, security standards, implementation experience and industry solutions. It also reflects the spirit of Omotenashi - helping visitors find what they need quickly, naturally and comfortably.

CEO Message

“Over the past year, NamiTech has grown significantly in Japan — not only in the number of customers and partners, but also in our understanding of the market. On behalf of the company, I would like to sincerely thank our customers for their trust and valuable feedback, and our partners for working with us to deliver better solutions to the market.

As we enter our next stage of growth in Japan, NamiTech is committed to three things: first, bringing world-class technologies that are not only advanced, but also safe, practical and cost-effective; second, providing service quality that meets the expectations of Japanese customers; and third, continuously improving our products so enterprises can adopt AI as quickly and effectively as possible. In a time of rapid technological change, the speed of learning and applying technology will become a key factor in enterprise competitiveness. Japan is NamiTech’s most important market, and we look forward to working closely with our customers and partners to create greater value here,” said Nguyễn Thành Lâm, Founder and Chief Executive Officer of NamiTech.

NamiTech will continue expanding its presence in Japan and helping enterprises transform customer and employee conversations into a source of intelligence, quality improvement and business value with faster, safer and more scalable Voice AI adoption.

About NamiTech

Nami Technology (NamiTech) is an enterprise Voice AI company specializing in speech recognition, real-time Agent Assist, quality management, Voice of Customer analytics, AI voice and chat agents, voice biometrics, anti-spoofing and speech enhancement technologies.

NamiTech serves enterprises across banking, insurance, contact centers, retail and other service-intensive industries. Its solutions can be deployed through cloud, private-network, hybrid or on-premises environments, depending on customer requirements for security, data privacy and operational control.

Press Contact

Email: press@namitech.io

Tel: +84 03 6373 0982 (Vietnam) +81-3-6373-0982 (Japan)